We aim to provide a service that is accessible and inclusive for all our customers. To help do this, we’ve introduced ways to make our website and correspondence suitable for everyone.
The following information explains:
- How to request any of our material in alternative formats
- The features provided to enhance the accessibility of our website
Please tell us if you are impacted by an impairment, disability or health condition which affects your ability to correspond with us. There may be ways we can help, such as by providing you with the same or similar material, in an alternative format.
Some of the alternative formats we offer include:
- Large print
- Audio formats
To request correspondence in an alternative format, please call us on please call us on 0344 472 6146. We’re open Monday to Friday from 9am to 5pm.
Our website has been built with our customers in mind and includes various features to make it accessible to all audiences.
Wherever possible, our website is built to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. This means the design and content of our site should be user friendly and accessible for customers with accessibility needs.
To help customers using assistive technologies view our web pages and navigate around easily, we’ve integrated HTML heading elements (markers) into each page to clearly represent the page structure.
To support customers who may struggle with certain colour combinations, we’ve checked text and background colours to ensure that the contrast is suitable. We’ve also ensured that information is not referenced by colour alone.
Customers using a screen reader can use the ‘Skip to content’ button for easy access to website content.
The general text size used on our site can be increased at any time by clicking the AAA button in the top bar of our website.
A wide range of other changes to support accessibility needs can be made within the settings menu on most web browsers.