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Update on Bradford & Bingley and Mortgage Express


On 23 October 2023, Bradford & Bingley and Mortgage Express ceased to operate as lenders. All live customer accounts transferred to Hyalite Mortgages, a trading name of Topaz Finance Limited which is regulated by the Financial Conduct Authority. We have written to customers with a mortgage or other debt who have been affected by the transfer with details about the change.

To find out how to contact your new lender, please visit the Hyalite Mortgages Contact Us page on the Hyalite website.


Information for former customers

If you had a mortgage or other loan with Bradford & Bingley or Mortgage Express that was previously sold or transferred to another organisation, please visit our Sales of mortgage and loan portfolios page for further information.

For more information about other products that Bradford & Bingley or Mortgage Express sold, including savings, investments and insurance, please visit our Other products page.

If you previously held a mortgage with Bradford & Bingley or Mortgage Express that redeemed without being transferred to another lender and you wish to make a complaint, please see our Complaints page for more information.

If you need to contact us for any other reason, you can write to us at:

Bradford & Bingley / Mortgage Express
PO BOX 117
BD23 9FG

Alternatively, please call us on 0344 472 6146. We’re open Monday to Friday from 9am to 5pm. Please have your former account number to hand.

If you’re calling us from abroad add 0044 to our number and remove the first zero. For example 0044 344 xxx xxxx.